1. Introduction
Welcome to 24glo.com ("we," "us," or "our"). We are a global provider of document logistics, visa support, insurance facilitation, and consular services. We respect your privacy and are committed to protecting your personal data.
This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services, and tell you about your privacy rights and how the law protects you.
Because our services involve sensitive activities—such as applying for visas, issuing medical insurance, and transporting confidential documents—we adhere to the highest standards of data protection. We operate globally, and as such, we align our practices with the General Data Protection Regulation (GDPR) of the European Union, as well as other relevant international privacy laws.
Important Note: This website is not intended for children and we do not knowingly collect data relating to children, except where required for specific services (e.g., family visa applications or insurance for minors) and only with explicit parental consent.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Due to the nature of our services (Visa, Insurance, Logistics), we may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
A. Identity Data
Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender. For visa and insurance services, this also includes Passport Data (number, issue date, expiry date, place of issue) and National ID details.
B. Contact Data
Includes billing address, delivery address (for document courier services), email address, and telephone numbers.
C. Financial Data
Includes bank account and payment card details. Note: We do not store full credit card numbers on our servers; these are processed via secure third-party payment gateways.
D. Transaction Data
Includes details about payments to and from you and other details of services you have purchased from us (e.g., "Schengen Insurance Plan A," "Urgent Courier to London").
E. Sensitive / Special Category Data
For specific services, we are required to collect sensitive data:
- Health Data: Required for Medical/Travel Insurance policies (e.g., pre-existing conditions) or for Visa medical clearances.
- Biometric Data: In some cases, we may assist in scheduling appointments for biometric data collection at consulates, though we do not store the biometric data ourselves.
- Criminal Record Data: Required for certain immigration or citizenship applications (e.g., "Police Clearance Certificates").
F. Technical & Usage Data
Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including:
- Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on 24glo.com or by corresponding with us by post, phone, email, WhatsApp, or Telegram. This includes personal data you provide when you:
- Apply for our products or services (Visa, Insurance, Delivery);
- Create an account on our website;
- Subscribe to our service or publications;
- Request marketing to be sent to you;
- Give us feedback or contact our support team.
- Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third parties or publicly available sources: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google) or payment providers.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To process and deliver the services you have ordered. For example:
- For Insurance: We must transfer your Name, DOB, and Passport number to the underwriting insurance company (e.g., in Cyprus or the EU) to generate the valid policy certificate.
- For Visas: We use your data to fill out official consular application forms on your behalf.
- For Delivery: We use your address and phone number for the courier to complete the hand-to-hand delivery.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes fraud prevention, network security, and improving our customer service.
Where we need to comply with a legal or regulatory obligation (e.g., keeping financial records for tax authorities).
5. Legal Basis for Processing (GDPR)
If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we normally collect personal information from you only:
- Where we need the personal information to perform a contract with you (e.g., issuing an insurance policy);
- Where the processing is in our legitimate interests and not overridden by your rights;
- Where we have your consent to do so (e.g., for processing sensitive health data for insurance).
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us.
6. Data Sharing & Disclosure
We do not sell your personal data. However, to provide our specific services, we must share your data with the following categories of third parties:
Essential Service Providers
Because 24glo.com acts as an intermediary for specialized services, data transfer is often mandatory to fulfill the request:
- Embassies, Consulates, and Visa Centers: When you order visa support, your data is submitted to the respective government bodies.
- Insurance Companies: When you purchase insurance (e.g., Plan A for Cyprus), your data is shared with the licensed insurer to create the contract.
- Logistics Partners: For document delivery, your contact details are shared with our On-Board Couriers or partner airlines/transport companies.
- Notaries and Translators: If you order a certified translation, the document content is viewed by the translator and the certifying officer.
Professional Advisers
Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Legal Authorities
Tax authorities, regulators, and other authorities who require reporting of processing activities in certain circumstances.
7. International Data Transfers
24glo.com operates globally. This means your data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
Specifically, if you are applying for a visa to a foreign country (e.g., applying for a US visa while residing in Cyprus), your data must be transferred to the US government systems to process the application.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission (Standard Contractual Clauses) which give personal data the same protection it has in Europe.
- In the context of Consular Services, the transfer is often necessary for the performance of a contract between you and us (i.e., you asked us to get a visa from a foreign government).
8. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
- SSL Encryption: All data transmitted between your browser and 24glo.com is encrypted using Secure Socket Layer (SSL) technology.
- Access Control: We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
- Data Minimization: We do not store sensitive document scans longer than necessary. Once a service (e.g., visa application) is complete, copies of passports are archived or deleted according to our retention schedule.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. Data Retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes. Sensitive data (like medical reports for insurance) is usually deleted sooner once the policy is issued and delivered.
10. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
- Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at privacy@24glo.com.
12. Children's Privacy
Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18 without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that a child under 18 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.
Exception: When processing Visa or Insurance applications for families, we process data of minors strictly based on the consent and authority provided by the parent or legal guardian filling out the application.
13. Contact Us
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
You have the right to make a complaint at any time to the Commissioner for Personal Data Protection or the relevant supervisory authority in your country.